Generating positive user experiences
Research & analysis
At the beginning of the development process, we examine the environment in which the new product will be used and analyse the respective market situation, the use of the product and its innovation potential. In this case, the decisive question was how it is possible to prepare fresh coffee specialities on board directly in front of the passengers' eyes and make the use of the product as comfortable as possible for the staff.
Ergonomics & User Experience
For the first ergonomic studies we build simple prototypes in order to reproduce the action processes as realistically as possible. In doing so, we observe the ergonomic standards and test from the 5th percentile to the 95th percentile (small woman with a body height of approx. 1.5 m up to the tall man with a body height of approx. 1.8 m, according to DIN 33402). These studies enable us to find out about optimal parameters for the interaction between different users, such as the tilt of the display.
Ideation
From the knowledge gained, we develop creative ideas and work them out in various design concepts. Also in this phase, 1:1 mock-ups are created to enrich the decision-making process and to define proportions and technical installation spaces.
Detailing & storytelling
The favoured design concept is detailed in 3D and the best individual solutions are combined to an optimal version, taking into account the design and manufacturing specifications. Based on 3D visualizations, a storyboard is created which shows the process similar to a "flip book" and visualizes every single step.
Color Material Finish
The colour, material and surface quality is determined and meaningful product ranges are created. The idea of the collection is generated by systematics and colour distribution.
World premiere
The functional prototype is presented at the World Travel Catering & Onboard Services EXPO 2019 in Hamburg. The user interface guides the user easily through the different steps. The new SkyBarista One enables the serving of freshly brewed coffee specialties onBoard.
